> ## Documentation Index
> Fetch the complete documentation index at: https://docs.julian.11x.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat agents

> What a chat agent does on your website, and everything you can configure on it.

A chat agent is an 11x agent that lives on your website as a widget. Visitors type to it, talk to it, or both. It
answers from its instructions and knowledge base, and can open on its own at the right moment, send visitors to the
right page, share a case study, book a meeting, collect details in a form, or hand the conversation to your team.

## Modes

| Mode | What visitors get |
| - | - |
| **Chat** | A text chat widget |
| **Hybrid** | A text chat that can switch to a voice conversation |
| **Voice** | A voice-first widget |

Choose the mode at the top of the agent's **Widget** tab.

## Where things are configured

| In the agent's... | You set |
| - | - |
| **Install** tab | The widget's App ID and the embed code for your site |
| **Widget** tab | Look and feel, opening behavior, page rules, visitor identification, consent, guardrails |
| **Instructions > Tools** | The actions the agent can take inside the chat |
| **Sessions** tab | Nothing to set: every conversation, with its transcript, appears here |

## What a chat agent can do

### Engage visitors

> [card] [Proactive engagement](https://docs.julian.11x.ai/chat/proactive-engagement.md)
>
> Open the chat, or show a nudge bubble, after a set time on site, on chosen pages, or for a UTM campaign.

> [card] [Page rules](https://docs.julian.11x.ai/chat/page-rules.md)
>
> Change the opening message, suggestions, icon, layout and variables on specific pages or sites.

> [card] [Personalization](https://docs.julian.11x.ai/chat/personalization.md)
>
> Tailor the conversation to the visitor's campaign, page, referrer, or details your site already knows.

> [card] [Look and feel](https://docs.julian.11x.ai/chat/customize.md)
>
> Position, size, colors, fonts, launcher animation, messages, suggestion chips and session settings.

### Act inside the chat

> [card] [Navigation and case studies](https://docs.julian.11x.ai/chat/navigation-and-case-studies.md)
>
> Offer a "Take me there" button to your key pages, and show proof cards with a customer's headline result.

> [card] [Booking, forms and media](https://docs.julian.11x.ai/chat/in-chat-tools.md)
>
> Book meetings inline, collect availability or form fields, play videos, and answer from your knowledge base.

> [card] [Human handoff](https://docs.julian.11x.ai/chat/human-handoff.md)
>
> Bring a teammate into the conversation from a Slack channel, within your business hours.

### Capture leads safely

> [card] [Visitor identification and consent](https://docs.julian.11x.ai/chat/visitor-identification.md)
>
> Ask for an email before the chat starts, show region-specific consent text, and match visitors to your CRM.

> [card] [Guardrails and security](https://docs.julian.11x.ai/chat/guardrails-and-security.md)
>
> Keep the agent off restricted topics, and control which sites can load your widget.


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