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11x agents talk to your prospects and customers on phone calls and in a chat widget on your website. These docs cover setting up the chat widget, connecting your CRM, calendar and phone system, and the API for calling, call results and workflows.

Chat widget

Add a chat agent to your site, open it at the right moment, and let it book meetings, share case studies and hand off to your team.

Integrations

Connect your CRM, Chili Piper or Microsoft Bookings, and your phone system over SIP.

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API

The 11x API lets you integrate 11x agents into your own systems. You can enroll contacts into an agent’s calling sequence, monitor outcomes and credit usage, and receive call results in real time via webhooks.

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Base URL

All API requests are made to:

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What you can do

Enroll contacts

Schedule outbound call sequences for a single contact or up to 1,000 contacts in one request.

Receive call results

Get a webhook with the full call result — transcript, outcomes, extracted variables — after every call.

Manage sequences

Cancel active sequences by any custom variable, and list the outcomes configured on an agent.

Track credit usage

Query your organization’s credit utilization with a per-agent breakdown.

Manage booked meetings

List and add attendees, or cancel the meeting booked during a conversation.

Pull conversation data

Batch-ingest completed conversation metadata — and optional recordings — for backfills and warehousing.

Export call recordings

Fetch call audio in bulk by conversation, or one call at a time, with transcripts on request.

Connect over SIP

Receive calls from your phone system over SIP, and transfer live calls back to a SIP address such as a Zoom Phone queue.
Full endpoint documentation, with an interactive playground, lives in the API Reference tab.

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Typical integration flow

  1. Get an API key from the 11x team or from the platform.
  2. Validate your key with a read-only request — see Authentication.
  3. Enroll contacts via POST /agents/{agentId}/schedule/sequence (one contact) or POST /agents/{agentId}/schedule/sequences (bulk, up to 1,000).
  4. Receive call results on your webhook endpoint as calls complete.

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Conventions

  • Phone numbers should be in E.164 format (+15551234567).
  • Timezones use IANA names (America/New_York).
  • Timestamps are ISO 8601 strings (2025-01-20T14:00:00.000Z).
  • Errors return a JSON body with machine-readable error and human-readable message fields.