Call Results Webhook

11x sends a POST request to your configured webhook URL after each call is completed and analyzed. The payload contains everything about the call: contact details, duration, transcript, assigned outcomes, extracted variables, and any actions taken by the agent or requested by the contact. The full payload schema is documented in the API Reference tab under Webhooks.

Sample payload

{
  "agentId": "agent.abc123",
  "agentName": "Inbound Agent",
  "callId": "call.abc123",
  "name": "Victor Wembly",
  "phoneNumber": "+15551234567",
  "phoneNumberExt": "",
  "fromPhoneNumber": "+15559876543",
  "scheduledAt": "2025-09-25T08:20:48.760Z",
  "callInitiatedAt": "2025-09-25T08:20:51.000Z",
  "callEndedAt": "2025-09-25T08:21:40.000Z",
  "timezone": "Europe/London",
  "direction": "outbound",
  "customInputVariables": {
    "prospect_name": "Victor",
    "prospect_surname": "Wemby"
  },
  "duration": 46,
  "callUrl": "https://julian.11x.ai/.../calls/call.abc123",
  "rescheduledAt": null,
  "callResult": {
    "resultType": "Goal Completed",
    "summary": "The agent reached Victor and booked a follow-up meeting.",
    "extractedVariables": {
      "example__summary": "User inquired to request...",
      "example__appt_time": "2025-09-25T08:20:48.760Z"
    },
    "agentActions": [
      {
        "description": "Scheduled follow-up meeting",
        "status": "completed",
        "actionKey": "schedule_meeting",
        "completedAt": "2025-09-25T08:21:30.000Z",
        "metadata": {}
      }
    ],
    "humanActions": [],
    "transcription": "User: ...",
    "outcomes": [
      {
        "name": "interested",
        "reasoning": "Customer expressed interest in the product"
      }
    ],
    "followUpMeetingDetails": {
      "meetingStartTime": "2025-09-26T15:00:00.000Z",
      "meetingEndTime": "2025-09-26T15:30:00.000Z",
      "hostEmail": "[email protected]",
      "timezone": "Europe/London",
      "meetingLink": "https://cal.com/video/abc123"
    }
  },
  "sequence": {
    "sequenceId": "call-sequence.xyz123",
    "lifecycleStatus": "in progress"
  },
  "promptVersionId": "prompt-ver.abc123"
}

Agent-specific fields

Three fields in the payload are shaped by your agent’s configuration rather than a fixed schema: customInputVariables, callResult.extractedVariables, and callResult.outcomes. The keys and values shown in the sample above are placeholders — expect the sets configured on your agent instead.

customInputVariables — the custom variables you submitted when enrolling the contact, echoed back verbatim. The set of keys is whatever your agent’s configuration requires (the same variables the schedule endpoints ask you to include).
callResult.extractedVariables — values the agent extracted from the conversation, keyed by the extraction variables configured on your agent.
callResult.outcomes — each name is one of the outcome definitions configured on your agent, not a fixed enum. Fetch the configured set with List agent outcomes to map webhook outcomes back to their definitions programmatically.

`callResult.followUpMeetingDetails`

Present when a meeting was booked during the call; absent entirely when no meeting was booked.

Field	Notes
`meetingStartTime`	Meeting start in UTC (ISO 8601). Prefer this for display and storage.
`meetingEndTime`	Meeting end in UTC (ISO 8601).
`hostEmail`	The meeting host (e.g. the account manager the prospect will meet).
`timezone`	IANA timezone of the host’s calendar profile — informational; rely on the UTC times above rather than localizing with it.
`meetingLink`	Join link for virtual meetings (e.g. Cal.com, Google Meet, Zoom, Teams), or the physical location/address for in-person bookings — treat it as a free-form string rather than always a URL. Present when available.
`status`	Present only after the booking was `cancelled` or `rescheduled`.
`cancelledAt`	Present only when the booking was cancelled (ISO 8601).
`rescheduledAt`	Present only after the booking was rescheduled (ISO 8601).
`source`	Present only for ChiliPiper bookings (value: `chilipiper`). Absent for Cal.com bookings.
`previousMeetingTimes`	Present only after reschedules: array of `{ meetingStartTime, meetingEndTime, replacedAt }`, oldest first.

`callResult.resultType` values

Value	Description
`Goal Completed`	Call completed successfully and the agent achieved its goal
`Goal Not Completed`	Call completed but the agent did not achieve its goal
`Voicemail`	Call reached voicemail and has a recording
`Busy`	Line was busy or failed to connect (no recording)
`No Conversation`	Call connected but no meaningful conversation occurred
`Opted Out`	Contact opted out during the call
`Invalid Phone Number`	Phone number was invalid or not in service
`Cancelled`	Call was cancelled before execution
`Failed`	Call failed due to a technical or provider error
`Scheduled`	Call is scheduled for the future
`Rescheduled`	Call was rescheduled to a different time
`Processing Analysis`	Call ended but post-call analysis is still processing
`Calling`	Call is currently in progress

`sequence.lifecycleStatus` values

Use sequence.lifecycleStatus to determine whether a contact is still actively enrolled.

Value	Description
`done`	Sequence has a call with a terminal outcome or has completed all its steps
`in progress`	Sequence is actively running (default state)
`cancelled`	Sequence was manually cancelled by a user
`failed`	Error prevented the sequence from continuing (invalid phone number, internal error, etc)

Delivery and retries

If your endpoint does not answer with a 2xx, times out, or cannot be reached, the webhook is retried up to 8 more times, about 69 hours in all. Every attempt sends the same payload. A webhook is not retried when its URL is refused (malformed, or resolving to a private address) or when your response is too large to read. Switching the webhook off, or removing its URL, stops any retries in progress; a URL you correct during retries is used for the remaining attempts. Delivery is at least once: a request your endpoint processed but did not answer in time is sent again, so the same call can arrive more than once.

Best practices

Implement idempotency — key records on callId and let a later delivery for the same call replace the earlier one.
Respond quickly — return a 2xx promptly and process the payload asynchronously.
Log deliveries — keep webhook request logs for debugging.
Monitor failures — set up alerting on webhook processing errors.

Testing your endpoint

Fetch a sample webhook payload for any agent to test your endpoint before going live:

curl https://julian.11x.ai/api/v1/agent/$AGENT_ID/call_event_sample \
  -H "x-api-key: $API_KEY"

Getting Started

Guides

Call Results Webhook

Sample payload

Agent-specific fields

`callResult.followUpMeetingDetails`

`callResult.resultType` values

`sequence.lifecycleStatus` values

Delivery and retries

Best practices

Testing your endpoint

​Sample payload

​Agent-specific fields

​callResult.followUpMeetingDetails

​callResult.resultType values

​sequence.lifecycleStatus values

​Delivery and retries

​Best practices

​Testing your endpoint

Sample payload

Agent-specific fields

`callResult.followUpMeetingDetails`

`callResult.resultType` values

`sequence.lifecycleStatus` values

Delivery and retries

Best practices

Testing your endpoint