{
"agentId": "agent.abc123",
"agentName": "Inbound Agent",
"callId": "call.abc123",
"name": "Victor Wembly",
"phoneNumber": "+15551234567",
"phoneNumberExt": "<string>",
"fromPhoneNumber": "<string>",
"scheduledAt": "2023-11-07T05:31:56Z",
"callInitiatedAt": "2023-11-07T05:31:56Z",
"callEndedAt": "2023-11-07T05:31:56Z",
"timezone": "Europe/London",
"customInputVariables": {},
"duration": 123,
"callUrl": "<string>",
"rescheduledAt": "2023-11-07T05:31:56Z",
"callResult": {
"summary": "<string>",
"extractedVariables": {},
"agentActions": [
{
"description": "Scheduled follow-up meeting",
"status": "completed",
"actionKey": "schedule_meeting",
"completedAt": "<string>",
"metadata": {}
}
],
"humanActions": [
{
"description": "Scheduled follow-up meeting",
"status": "completed",
"actionKey": "schedule_meeting",
"completedAt": "<string>",
"metadata": {}
}
],
"transcription": "<string>",
"outcomes": [
{
"name": "interested",
"reasoning": "Customer expressed interest in the product"
}
],
"followUpMeetingDetails": {
"meetingStartTime": "2023-11-07T05:31:56Z",
"meetingEndTime": "2023-11-07T05:31:56Z",
"hostEmail": "[email protected]",
"timezone": "<string>",
"meetingLink": "<string>",
"source": "<string>",
"cancelledAt": "2023-11-07T05:31:56Z",
"rescheduledAt": "2023-11-07T05:31:56Z",
"previousMeetingTimes": [
{
"meetingStartTime": "2023-11-07T05:31:56Z",
"meetingEndTime": "2023-11-07T05:31:56Z",
"replacedAt": "2023-11-07T05:31:56Z"
}
]
}
},
"crmSchedulingDetails": {},
"sequence": {
"sequenceId": "call-sequence.xyz123"
},
"promptVersionId": "prompt-ver.abc123"
}Call results
Sent to your configured webhook URL after each call is completed and analyzed. Respond with a 2xx promptly and process asynchronously; deliveries may occasionally repeat, so handle them idempotently (key on callId). See the Call Results Webhook guide for resultType and lifecycleStatus value tables.
{
"agentId": "agent.abc123",
"agentName": "Inbound Agent",
"callId": "call.abc123",
"name": "Victor Wembly",
"phoneNumber": "+15551234567",
"phoneNumberExt": "<string>",
"fromPhoneNumber": "<string>",
"scheduledAt": "2023-11-07T05:31:56Z",
"callInitiatedAt": "2023-11-07T05:31:56Z",
"callEndedAt": "2023-11-07T05:31:56Z",
"timezone": "Europe/London",
"customInputVariables": {},
"duration": 123,
"callUrl": "<string>",
"rescheduledAt": "2023-11-07T05:31:56Z",
"callResult": {
"summary": "<string>",
"extractedVariables": {},
"agentActions": [
{
"description": "Scheduled follow-up meeting",
"status": "completed",
"actionKey": "schedule_meeting",
"completedAt": "<string>",
"metadata": {}
}
],
"humanActions": [
{
"description": "Scheduled follow-up meeting",
"status": "completed",
"actionKey": "schedule_meeting",
"completedAt": "<string>",
"metadata": {}
}
],
"transcription": "<string>",
"outcomes": [
{
"name": "interested",
"reasoning": "Customer expressed interest in the product"
}
],
"followUpMeetingDetails": {
"meetingStartTime": "2023-11-07T05:31:56Z",
"meetingEndTime": "2023-11-07T05:31:56Z",
"hostEmail": "[email protected]",
"timezone": "<string>",
"meetingLink": "<string>",
"source": "<string>",
"cancelledAt": "2023-11-07T05:31:56Z",
"rescheduledAt": "2023-11-07T05:31:56Z",
"previousMeetingTimes": [
{
"meetingStartTime": "2023-11-07T05:31:56Z",
"meetingEndTime": "2023-11-07T05:31:56Z",
"replacedAt": "2023-11-07T05:31:56Z"
}
]
}
},
"crmSchedulingDetails": {},
"sequence": {
"sequenceId": "call-sequence.xyz123"
},
"promptVersionId": "prompt-ver.abc123"
}Authorizations
Organization API key. Get it from the 11x team or from the platform.
Body
"agent.abc123"
"Inbound Agent"
"call.abc123"
"Victor Wembly"
"+15551234567"
Phone extension, empty string when none.
Phone number used to place the call. Empty string for web calls.
When the call started dialing, in UTC, from the telephony provider. Null for calls without a phone leg (e.g. web calls) or when the timing has not been recorded yet.
When the call ended, in UTC, from the telephony provider. Null when the call did not complete or has no phone leg.
IANA timezone.
"Europe/London"
outbound, inbound The custom input variables submitted when the contact was enrolled, echoed back verbatim. The set of keys is defined by your agent's configuration and varies per agent.
Show child attributes
Show child attributes
Call duration in seconds.
Link to the call in the 11x platform.
Show child attributes
Show child attributes
CRM integration details, when applicable.
Present when the call belongs to a sequence.
Show child attributes
Show child attributes
The published prompt version used for the call. Present when a prompt version was captured for the call.
"prompt-ver.abc123"
Response
Return any 2xx status to acknowledge receipt.