Look and feel - 11x Docs

Everything on this page is in the agent’s Widget tab, with a live preview beside the settings.

Appearance & Layout

Section	What you can set
Layout & Position	Corner or bottom-center position, size, border radius, shadow, an icon-only launcher, a button pulse (once on load, loop, or on hover), an entrance animation (fade in or slide up), text size, font, edge padding, and inline embedding
Theme & Icon	Light, dark, or Auto to follow the visitor’s device setting; upload a JPEG, PNG or WebP icon, shown as a circle
Colors	Colors for each part of the widget: launcher, header, conversation, both message bubbles, input box, buttons, suggestion chips. Optionally a separate dark palette
Text & Labels	The agent’s display name, the header title, and the status message shown before a conversation starts

Chat

Section	What you can set
Chat Settings	The first message, the input placeholder, and the message shown when a chat ends. Message Sounds (with an optional mute button), Message Timestamps, and Resume Past Chats, which lets returning visitors reopen and continue earlier chats
Suggestions	Chips visitors can click to start a conversation: each has the button text and the message it sends. Turn on Dynamic follow-up suggestions to show new chips after each reply, based on the conversation
Cache & Session	How long a visitor’s conversation is kept in their browser (4 hours by default), and an optional refresh button that lets visitors start over

To change the first message or suggestions on particular pages, use page rules. To greet visitors with a message tied to their timing, page or campaign, use proactive engagement.